We have been waiting for an answer from Medicaid about home care for our mother. We have sent in every type of documentation they have asked for, but each time we do, they come up with more that they need and wait days before telling us. We call constantly and they ignore us. This has been going on for three months. Today, we tried to get ahold of a supervisor and they hung up on us. Our mom cannot be alone, so we have depleted her savings to pay someone to be with her. The cost is unsustainable. How can we get a decision on whether Medicaid will cover the cost of her care?